If this is an emergency and need immediate assistance, call 911
We strongly encourage you to call our free helpline at 248-477-4985 or 888-664-8624. We understand that calling us may not be easy for you. You’ve already taken an important step by visiting our website and recognizing that you need help now. We applaud your strength and courage.
We want you to know that we are here to support you in a completely confidential manner. The counselling and referral services we provide are free. Call us at 248-477-4985 or 888-664-8624 or contact us by email.
What to Expect
- Our phone numbers are not 24 hour crisis hotline. It is a helpline.
- When you call, our Intake person will answer or you will be requested to leave a message with your name, number, a brief message and a suitable time to return your call.
- If you leave a message, your call will be returned within 24 hours if received during the busiess hours (M-F, 9:00 Am to 5:00 PM). If call received during the week end (Friday after 5:00 PM or Saturday, Sunday), call will be returned on Monday.
- Intake worker will perform a detailed intake to understand your situation and services needed. During this call, emotional support and resources will be provided or the case will be forwarded to a caseworker if additional MaiFS services are needed.
- We will do our best to match you with a caseworker that speaks a language you are comfortable with if you are not comfortable speaking in English.
- Our professionally trained and qualified caseworkers will speak to about your concerns. You can also set up a meeting with the caseworker at our office or another location if you prefer to talk in person. You can also communicate via email.
- The caseworker will try to understand the problems you face and then, based on your needs, provide you with immediate assistance or refer you to appropriate services.
- The caseworker will NEVER tell you what to do or make decision for you
- All the information you share with the caseworker is confidential
- You will not be forced to share any information that you do not want to share